ISP Solutions

Customer Communication for Internet Providers

Outage alerts, billing reminders, service upgrades, and network status updates. Reduce support calls by 45% and increase payment collection by 60%.

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KES 0.20
Per local SMS
Mobile Money
Or card, whichever suits you
None
Setup fees
One
Account for Cloud and Bulk SMS

Complete ISP Messaging Suite

Everything you need to communicate with subscribers

Outage & Maintenance Alerts

Keep customers informed during disruptions

  • Instant outage notifications
  • Planned maintenance alerts
  • Real-time restoration updates
  • Affected area notifications
  • ETA for service restoration
  • Post-outage apology messages

Billing & Payment Reminders

Automated billing communication

  • Invoice generation notifications
  • Payment due date reminders
  • Payment confirmation receipts
  • Overdue payment alerts
  • Disconnection warnings
  • Reconnection instructions

Service Upgrades & Promotions

Drive upsells and customer engagement

  • Speed upgrade offers
  • New service announcements
  • Promotional campaigns
  • Loyalty rewards
  • Referral program notifications
  • Bundle package promotions

Network Status Updates

Proactive network monitoring alerts

  • Slow speed notifications
  • High usage alerts
  • Data cap warnings
  • Network congestion updates
  • Performance optimization tips
  • Equipment health checks

ISP Workflows

Common subscriber communication scenarios

Outage Management

  1. 1Network monitoring detects outage
  2. 2Instant SMS to all affected customers
  3. 3Hourly progress updates
  4. 4Technician dispatch notification
  5. 5Service restored → Confirmation sent
  6. 6Apology message + service credit offer

Billing Workflow

  1. 1Invoice generated at month-end
  2. 2Notification sent with amount due
  3. 37-day reminder before due date
  4. 43-day reminder + payment link
  5. 5Due date reminder
  6. 6Payment received → Confirmation
  7. 7Overdue? → Disconnection warning

Service Upgrade Campaign

  1. 1Identify customers on lower-tier plans
  2. 2Send personalized upgrade offer
  3. 3Highlight speed improvements
  4. 4Include limited-time discount
  5. 5One-click upgrade option
  6. 6Installation scheduling
  7. 7Upgrade completed → Welcome message

New Customer Onboarding

  1. 1Customer signs up for service
  2. 2Welcome SMS with account details
  3. 3Installation appointment confirmation
  4. 4Day-before installation reminder
  5. 5Technician on-the-way notification
  6. 6Installation complete → Setup guide
  7. 73-day follow-up satisfaction check

Benefits for Everyone

Improved communication across your ISP ecosystem

For ISPs

  • Reduced support call volume
  • Faster payment collection
  • Higher customer satisfaction
  • Increased upsell opportunities
  • Proactive issue resolution
  • Lower churn rates

For Customers

  • Real-time service updates
  • No surprise disconnections
  • Easy payment reminders
  • Instant outage notifications
  • Personalized service offers
  • Transparent communication

For Support Teams

  • Automated routine notifications
  • Fewer repetitive inquiries
  • Focus on complex issues
  • Bulk messaging capabilities
  • Real-time alert broadcasting
  • Improved response times

Ready to Transform ISP Communication?

Join ISPs using Ping.Africa to reduce support calls, increase payments, and improve customer satisfaction.

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