Healthcare Solutions

Patient Communication for Modern Healthcare

Appointment reminders, prescription alerts, lab results, and telehealth notifications. Pay as you go, from KES 0.20 per SMS.

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KES 0.20
Per local SMS
Mobile Money
Or card, whichever suits you
None
Setup fees
One
Account for Cloud and Bulk SMS

Complete Healthcare Messaging Suite

Improve patient outcomes with automated communication

Appointment Reminders

Reduce no-shows with automated reminders

  • Automated appointment confirmations
  • 24-hour & 1-hour reminder messages
  • Easy rescheduling via SMS/WhatsApp
  • Waitlist notifications
  • Follow-up appointment scheduling
  • Multi-language support

Prescription Alerts

Improve medication adherence

  • Prescription ready notifications
  • Medication refill reminders
  • Dosage instructions
  • Side effect monitoring prompts
  • Pharmacy location & hours
  • Drug interaction warnings

Lab Results & Reports

Secure delivery of medical information

  • Lab results available notifications
  • Secure portal access links
  • Report download instructions
  • Abnormal result alerts
  • Follow-up consultation scheduling
  • Test preparation reminders

Telehealth Notifications

Seamless virtual care communication

  • Video consultation reminders
  • Join meeting links via SMS
  • Pre-consultation instructions
  • Post-consultation summaries
  • Prescription e-delivery
  • Technical support assistance

Healthcare Workflows

Common patient communication scenarios

Appointment Management

  1. 1Patient books appointment
  2. 2Instant confirmation via SMS
  3. 33-day reminder with details
  4. 424-hour reminder + directions
  5. 51-hour reminder via WhatsApp
  6. 6Post-visit feedback request

Prescription Workflow

  1. 1Doctor prescribes medication
  2. 2Prescription sent to pharmacy
  3. 3Patient notified medication is ready
  4. 4Pickup location & hours sent
  5. 5Refill reminder 5 days before end
  6. 6One-tap refill request option

Lab Results Flow

  1. 1Lab completes tests
  2. 2Results uploaded to system
  3. 3Patient notified results ready
  4. 4Secure portal access link sent
  5. 5Abnormal results → Urgent alert
  6. 6Auto-schedule follow-up if needed

Chronic Care Management

  1. 1Enroll patient in care program
  2. 2Daily medication reminders
  3. 3Weekly symptom check-ins
  4. 4Monthly lab test reminders
  5. 5Vitals tracking prompts
  6. 6Care team alerts for concerns

Private and Secure

How patient messages are handled

Patient Messages

  • End-to-end encryption
  • Audit trail logging

Data Security

  • Secure API endpoints
  • Role-based access control
  • Regular security audits

Patient Privacy

  • Opt-in/opt-out management
  • De-identified data storage
  • Consent tracking

Ready to Improve Patient Outcomes?

Join healthcare providers using Ping.Africa to reduce no-shows and improve patient engagement.

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