Healthcare Solutions

Patient Communication for Modern Healthcare

Appointment reminders, prescription alerts, lab results, and telehealth notifications. HIPAA-compliant with 40% reduction in no-shows and 2x medication adherence.

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40%
Reduction in No-Shows
98%
Message Delivery Rate
HIPAA
Compliant Infrastructure
2x
Medication Adherence

Complete Healthcare Messaging Suite

Improve patient outcomes with automated communication

Appointment Reminders

Reduce no-shows with automated reminders

  • Automated appointment confirmations
  • 24-hour & 1-hour reminder messages
  • Easy rescheduling via SMS/WhatsApp
  • Waitlist notifications
  • Follow-up appointment scheduling
  • Multi-language support

Prescription Alerts

Improve medication adherence

  • Prescription ready notifications
  • Medication refill reminders
  • Dosage instructions
  • Side effect monitoring prompts
  • Pharmacy location & hours
  • Drug interaction warnings

Lab Results & Reports

Secure delivery of medical information

  • Lab results available notifications
  • Secure portal access links
  • Report download instructions
  • Abnormal result alerts
  • Follow-up consultation scheduling
  • Test preparation reminders

Telehealth Notifications

Seamless virtual care communication

  • Video consultation reminders
  • Join meeting links via SMS
  • Pre-consultation instructions
  • Post-consultation summaries
  • Prescription e-delivery
  • Technical support assistance

Healthcare Workflows

Common patient communication scenarios

Appointment Management

  1. 1Patient books appointment
  2. 2Instant confirmation via SMS
  3. 33-day reminder with details
  4. 424-hour reminder + directions
  5. 51-hour reminder via WhatsApp
  6. 6Post-visit feedback request

Prescription Workflow

  1. 1Doctor prescribes medication
  2. 2Prescription sent to pharmacy
  3. 3Patient notified medication is ready
  4. 4Pickup location & hours sent
  5. 5Refill reminder 5 days before end
  6. 6One-tap refill request option

Lab Results Flow

  1. 1Lab completes tests
  2. 2Results uploaded to system
  3. 3Patient notified results ready
  4. 4Secure portal access link sent
  5. 5Abnormal results → Urgent alert
  6. 6Auto-schedule follow-up if needed

Chronic Care Management

  1. 1Enroll patient in care program
  2. 2Daily medication reminders
  3. 3Weekly symptom check-ins
  4. 4Monthly lab test reminders
  5. 5Vitals tracking prompts
  6. 6Care team alerts for concerns

HIPAA-Compliant & Secure

Patient privacy and data security guaranteed

HIPAA Compliance

  • End-to-end encryption
  • PHI protection protocols
  • Audit trail logging
  • Business Associate Agreement (BAA)

Data Security

  • SOC 2 Type II certified
  • Secure API endpoints
  • Role-based access control
  • Regular security audits

Patient Privacy

  • Opt-in/opt-out management
  • De-identified data storage
  • Consent tracking
  • GDPR compliant

Ready to Improve Patient Outcomes?

Join healthcare providers using Ping.Africa to reduce no-shows and improve patient engagement.

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