Boost Sales & Customer Engagement for E-commerce
Automated order confirmations, cart recovery, delivery updates, and promotional campaigns. Reduce cart abandonment by 35% and increase repeat purchases by 45%.
Common E-commerce Challenges
We solve the problems that hurt your bottom line
Cart Abandonment
70% of carts are abandoned before checkout
Automated cart recovery messages via SMS & WhatsApp
Order Tracking
Customers constantly asking "Where is my order?"
Automated delivery updates at every stage
Customer Retention
One-time buyers, low repeat purchase rate
Personalized promotions and loyalty messages
Complete E-commerce Messaging Suite
Everything you need to communicate with customers
Order Notifications
Instant confirmations and updates
- Order confirmation messages
- Payment receipts
- Shipping updates
- Delivery confirmations
- Return & refund notifications
Cart Recovery
Recover abandoned carts automatically
- Automated cart reminders
- Personalized product recommendations
- Discount code incentives
- Multi-step recovery campaigns
- A/B testing capabilities
Marketing Campaigns
Drive sales with targeted promotions
- Flash sale announcements
- New product launches
- Seasonal promotions
- Loyalty program updates
- Personalized recommendations
Payment Reminders
Reduce payment failures
- Failed payment notifications
- Subscription renewal reminders
- Invoice reminders
- Payment confirmation
- COD verification
Real-World Use Cases
See how e-commerce brands use Ping.Africa
Order Confirmation Flow
Send instant confirmations when customers place orders
- 1Order placed → Instant SMS confirmation
- 2Payment verified → Receipt via WhatsApp
- 3Order shipped → Tracking link sent
- 4Out for delivery → Real-time update
- 5Delivered → Delivery confirmation + review request
Cart Recovery Campaign
3-step automated campaign to recover abandoned carts
- 11 hour after abandonment → Friendly reminder
- 224 hours → Product still available + 10% discount
- 348 hours → Last chance + free shipping offer
Flash Sale Promotion
Announce time-sensitive deals to your customer base
- 1Segment customers by purchase history
- 2Send personalized flash sale alerts
- 3Include product images via WhatsApp
- 4Add direct purchase links
- 5Send countdown reminders (2 hours left, 30 mins left)
Seamless Integrations
Works with your existing e-commerce platform
Ready to Boost Your E-commerce Sales?
Join leading e-commerce brands using Ping.Africa to increase conversions and customer satisfaction.